Shipping Policy

This Shipping Policy applies to orders shipped within the United States.

At this time, we do not offer shipping outside the United States unless otherwise stated on the product page.

Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays are processed on the next business day
• Processing time does not include shipping transit time
• Orders are typically processed within 1–2 business days.

You will receive:

• An order confirmation email after purchase
• A shipping confirmation email with tracking details once your order has been dispatched
• Orders are processed Monday to Friday, excluding public holidays.
• Order cut-off time: 2pm Eastern Standard Time (EST).

We offer free standard shipping on all orders within the United States.

• There are no hidden shipping, handling, or packaging fees
• The price displayed at checkout is the final amount you pay

Estimated delivery times for US orders are as follows:

Processing (Handling): 1–2 business days
Shipping (transit) time: 6–10 business days
Estimated total delivery time: 7-12 business days

Delivery times are estimates and may vary due to carrier operations, weather conditions, or high shipping volumes.

We use trusted shipping partners such as DHL and FedEx, depending on destination, availability, and order requirements.

• Available shipping methods and estimated delivery times are shown at checkout
• All orders include tracked delivery

Once your order has shipped, you will receive a tracking number via email.

• Tracking information may take 24–48 hours to update after dispatch
• You can track your order using the tracking link provided in your confirmation email

We work with reliable logistics partners to ensure smooth delivery. However, occasional delays may occur due to carrier disruptions, weather conditions, or high shipping volumes. These factors are outside our control.

Please ensure your shipping address is entered correctly at checkout. If an address error occurs, please contact us as soon as possible. We will make reasonable efforts to assist in resolving the issue with the carrier

If you experience any delivery issues or delays beyond the estimated delivery timeframe, please contact our customer support team so we can assist.

If your order has not arrived within 14 business days after the estimated delivery date, please contact us at:

Email: support@casabocca.com

Please include your order number in your message.

Once the courier confirms a package as lost, a full refund will be issued to the original payment method within 10 days after the loss has been confirmed.

Casabocca reserves the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page with an updated “Last updated” date.