Terms of Service

This website is operated by Casabocca. These Terms apply to all users of the site, including browsers, customers, and contributors of content.

By using this website, you represent that you are at least 18 years old or have permission from a parent or legal guardian.

You agree not to use our website or products for any unlawful purpose or in violation of applicable federal, state, or local laws. We reserve the right to suspend or terminate access if these Terms are violated.

Prices are displayed in U.S. Dollars (USD) unless otherwise stated.

We reserve the right to change prices, discounts, promotions, or product availability at any time without prior notice.

You agree to provide accurate, complete, and up-to-date payment and billing information. Payment is charged at the time your order is placed and confirmed.

We reserve the right to refuse or cancel orders suspected of fraud, unauthorized activity, or pricing errors.

Orders are typically processed within 1–2 business days.

Shipping times and conditions are outlined in our Shipping Policy. Delivery times are estimates based on carrier information and are not guaranteed, but we will make reasonable efforts to ensure timely delivery.

You are responsible for providing accurate shipping information. We are not liable for delays or delivery failures caused by incorrect or incomplete address details.

You may cancel your order within 12 hours of placement, provided the order has not yet been processed or dispatched.

Once an order has been dispatched, it can no longer be cancelled. If you no longer want the item after dispatch, please wait for delivery and initiate a return in accordance with our Return & Refund Policy.

Returns and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms by reference.

Please note: the United States does not provide a statutory right of withdrawal comparable to consumer laws in some other jurisdictions. Any returns or refunds are offered strictly in accordance with our stated Return & Refund Policy, unless otherwise required by applicable law.

If your item arrives damaged, defective, or incorrect, please contact us promptly at support@casabocca.com with your order number and clear photos of the issue. We will review the claim and, if approved, may offer a full refund or other appropriate remedy.

Damage caused after delivery due to misuse, improper care, accident, or normal wear and tear is not covered.

We make reasonable efforts to ensure all product descriptions, prices, and information on our website are accurate. However, errors or omissions may occasionally occur.

We reserve the right to correct errors and update information at any time without prior notice. If an error affects your existing order, we will contact you with options prior to processing.

You agree to:

• Provide accurate personal and payment information
• Use authorized payment methods only
• Avoid fraudulent, abusive, or harmful conduct
• Not interfere with website security or functionality
• Violation of these obligations may result in termination of access.

We are committed to resolving customer concerns quickly and fairly. If you have a question, concern, or complaint about an order or our services, please contact us first before initiating any legal action or chargeback:

• Email: support@casabocca.com
• Response time: Within 24–48 hours, Monday–Friday

We will make a good-faith effort to resolve your concern within a reasonable timeframe. Initiating a payment dispute or chargeback without first providing us an opportunity to resolve the issue in good faith may be treated as a breach of these Terms and may affect your eligibility to place future orders with Casabocca.

If a dispute cannot be resolved through direct communication, it shall be subject to the governing law and venue provisions in Section 14 below.

Our products and services are provided "as is" and "as available," except where warranties are required by applicable law.

We do not warrant that our website will be uninterrupted, error-free, or completely secure. We are not responsible for any technical issues, downtime, or errors beyond our reasonable control.

To the fullest extent permitted by law, Casabocca shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these Terms limits liability for matters that cannot be excluded under applicable law.

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, supply chain disruptions, or government actions.

These Terms are governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to conflict of law principles.

Any disputes arising under these Terms that cannot be resolved through direct communication shall be subject to the exclusive jurisdiction of the state or federal courts located in Georgia, United States.

Nothing in these Terms affects your statutory rights under applicable consumer protection laws in your jurisdiction.

These Terms remain in effect as long as you use our website and services.

We may suspend or terminate your access to the website or services immediately and without prior notice if you breach these Terms or engage in unlawful or harmful conduct. Upon termination, any outstanding obligations (including payment for orders placed) remain in effect.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

These Terms, together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy, constitute the entire agreement between you and Casabocca regarding your use of the website and services.

We reserve the right to update these Terms at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of the updated Terms.